Maintenance dispatched to your contractors, tenants told it is in hand, landlords kept informed — by SMS, from your agency's own UK number.
No credit card required · £199/mo + from 10p per text (160 chars), ex VAT · ICO registered ZC164080
A repair reported at seven in the evening sits until nine the next morning, then becomes three phone calls: the contractor who does not pick up, the tenant chasing, and the landlord asking why nobody told them. None of that is difficult work. It is just work that has to happen faster than office hours allow.
PipeIQ gives your agency a dedicated UK mobile number and a shared inbox. The job goes out to the contractor by text, the tenant gets told it is booked, and the whole thread sits against the property — so the next person to pick it up can see what happened without asking.
Every message sent through PipeIQ includes an opt-out. Opted-out numbers are locked automatically — your team never has to manage this by hand.
Service messages about a live tenancy — a repair, an access time, a renewal date — are not marketing at all, so the marketing rules are not the issue. Where you go beyond that into promotion, PECR Regulation 22(3) soft opt-in applies and four conditions must be met.
PipeIQ appends opt-out instructions and locks opted-out contacts automatically. Deciding which of your messages are service and which are marketing is a judgement your agency makes — if in doubt, treat it as marketing and include the opt-out.
This page describes how the platform works and summarises the relevant rules in plain terms. It is not legal advice, and responsibility for your lawful basis rests with you as data controller.
One monthly platform fee, then you pay per text sent. No per-seat charges, no volume tiers, no long lock-in. We publish our price. All prices exclude VAT.
It isn't built for an industry — it's built for the moment you need an answer and email is too slow to bother with.