Out-of-hours faults routed to the engineer who is actually on call, and the customer told what is happening — instead of a voicemail beep.
No credit card required · £199/mo + from 10p per text (160 chars), ex VAT · ICO registered ZC164080
The call comes in at eleven at night. Whoever is on rota has to be found, the job explained, and the customer called back. In practice the customer gets an answerphone and rings again at seven the next morning, by which point they have already looked up somebody else.
PipeIQ turns that into one message. The fault goes out by text to the engineers covering that area, the first to accept takes it, and the customer gets told it is booked — all from a dedicated UK number, with every step logged.
Every message sent through PipeIQ includes an opt-out. Opted-out numbers are locked automatically — your team never has to manage this by hand.
A message about a job in progress — an engineer allocated, an arrival window, an access request — is a service message, not marketing. Where you text customers to promote something, such as an annual service plan, PECR Regulation 22(3) soft opt-in applies and four conditions must be met.
PipeIQ appends opt-out instructions and locks opted-out contacts automatically. Whether a given message is service or marketing is your call — if it is trying to sell something, treat it as marketing.
This page describes how the platform works and summarises the relevant rules in plain terms. It is not legal advice, and responsibility for your lawful basis rests with you as data controller.
One monthly platform fee, then you pay per text sent. No per-seat charges, no volume tiers, no long lock-in. We publish our price. All prices exclude VAT.
It isn't built for an industry — it's built for the moment you need an answer and email is too slow to bother with.