Emergency work sent to the vetted trades who can take it, claimants told what is happening, and every message timestamped against the claim.
No credit card required · £199/mo + from 10p per text (160 chars), ex VAT · ICO registered ZC164080
Escape of water, storm damage, a break-in. The cost of the claim is largely decided by how quickly somebody competent gets there. Meanwhile the handler is working a phone list of contractors, and the claimant — who has just had a bad day — is being asked to wait without being told for how long.
PipeIQ moves that first twelve hours onto SMS. The job goes to the trades on your approved panel who cover the postcode, the first to accept is allocated, and the claimant gets an update. Every message is stored with a timestamp, which is what matters when the file is reviewed later.
Every message sent through PipeIQ includes an opt-out. Opted-out numbers are locked automatically — your team never has to manage this by hand.
Messages about a live claim are service communications, not marketing, and the marketing rules are not what governs them. Where you text to promote — renewals, additional cover — PECR Regulation 22(3) soft opt-in applies and four conditions must be met.
PipeIQ appends opt-out instructions and locks opted-out contacts automatically, and stores every message against the claim reference. Your retention schedule and lawful basis remain yours to set as controller.
This page describes how the platform works and summarises the relevant rules in plain terms. It is not legal advice, and responsibility for your lawful basis rests with you as data controller.
One monthly platform fee, then you pay per text sent. No per-seat charges, no volume tiers, no long lock-in. We publish our price. All prices exclude VAT.
It isn't built for an industry — it's built for the moment you need an answer and email is too slow to bother with.