Use Case — Property Management

Tenant reports a repair.
Tradespeople are contacted before you hang up.

Tenant reports a repair. Tradespeople are contacted before you hang up.

The Problem

Property managers spend hours on the phone chasing tradespeople for routine repairs

A tenant calls about a broken boiler on Friday afternoon. Your property manager rings three contractors — one doesn't answer, one is fully booked, one calls back Monday. The tenant complains. The landlord gets a strongly worded email. The £80 repair cost you four hours of admin and a damaged relationship. Multiply that across a 200-property portfolio and the cost is significant.

How PipeIQ Solves It

Connect your property management software to PipeIQ — dispatch happens automatically

Trigger on ticket creation: When a maintenance request is logged in your software, POST to PipeIQ. Tradespeople are SMS-alerted within seconds — before your manager has finished the call.
Trade-type routing: Plumbing tickets go to plumbers, electrical faults to electricians. No manual sorting or contractor lookups.
Landlord-ready audit trail: Every dispatch, reply, and outcome is logged. Export as PDF for landlord monthly reports.
Escalation rules: If no tradesperson replies within 30 minutes, auto-escalate to the next tier — fully configurable via API.

Real, Delivered SMS Example

What the contact received — for real

pipeiq.co.uk ✓ Delivered

"Hi Aisha, your maintenance request (leaking tap, Flat 12B) has been logged with Greenview Lettings. A plumber has been notified."

Sent 07 Aug 2026, 16:46 BST · Confirmed delivered · Reply STOP to opt out

A message, sent and delivered live on the platform. TPS-screened before every send. ICO registered: ZC164080.

One API Call

Maintenance ticket logged. Tradespeople alerted instantly.

POST https://api.pipeiq.co.uk/v1/dispatch POST

{
  "api_key": "pk_live_••••••••",
  "campaign_ref": "property-maintenance",
  "lead": {
    "property_ref": "22 Oak Street, E1 6RF",
    "tenant_name": "James T.",
    "issue_type": "boiler_no_heat",
    "priority": "urgent",
    "landlord_ref": "LL-4412"
  },
  "recipients": [
    { "name": "East London Heating", "mobile": "+447700900010" },
    { "name": "QuickFix Plumbing", "mobile": "+447700900011" }
  ],
  "message": "Urgent: boiler fault at 22 Oak St E1. Tenant James needs same-day. Reply YES to take job."
}

Results

What property management platforms report

10%

Average contractor acceptance rate on urgent maintenance dispatches

280+

Maintenance jobs auto-dispatched per month on a 200-property portfolio

Manual contractor calls needed — dispatch and follow-up fully automated