Use Case — Letting Agents

Maintenance requests dispatched automatically.
Landlords stay happy.

Maintenance requests dispatched automatically. Landlords stay happy.

The Problem

Letting agents lose landlords over slow maintenance — not bad tenants

The number one reason landlords switch letting agents isn't tenancy issues — it's slow repair response. A tenant's ceiling leak becomes a damp complaint, then a deposit dispute, then a Trustpilot review. Your team is already stretched across viewings, renewals, and compliance. Chasing contractors for £150 jobs shouldn't require a dedicated member of staff. Yet for most agencies, it does.

How PipeIQ Solves It

Connect your lettings software — maintenance is dispatched the moment it's logged

Instant contractor SMS: Maintenance request logged via portal or phone? POST to PipeIQ — your preferred contractors are alerted by SMS within seconds.
Landlord notification: Automatically SMS the landlord with job reference and expected response window. No chasing, no calls.
Preferred contractor lists: Each property can have its own approved contractor list. PipeIQ routes to the right tradespeople for that address every time.
Job completion confirmation: When the contractor marks the job done, both landlord and tenant receive an automatic update. Close the loop without lifting the phone.

Real, Delivered SMS Example

What the contact received — for real

pipeiq.co.uk ✓ Delivered

"Hi Priya, Oakstone Lettings has logged your repair report (boiler, no hot water). A gas engineer will be in touch to book a visit."

Sent 07 Aug 2026, 16:46 BST · Confirmed delivered · Reply STOP to opt out

A message, sent and delivered live on the platform. TPS-screened before every send. ICO registered: ZC164080.

One API Call

Maintenance logged. Contractor contacted. Landlord informed.

POST https://api.pipeiq.co.uk/v1/dispatch POST

{
  "api_key": "pk_live_••••••••",
  "campaign_ref": "letting-maintenance",
  "lead": {
    "property_ref": "14 Maple Ave, B15 2TT",
    "tenant_name": "Riya S.",
    "issue": "ceiling_leak_bathroom",
    "landlord_ref": "LL-0072",
    "notify_landlord": "+447700900030"
  },
  "recipients": [
    { "name": "Brum Plumbing Services", "mobile": "+447700900031" }
  ],
  "message": "Maintenance job: ceiling leak at 14 Maple Ave B15. Tenant Riya. Reply YES to book in."
}

Results

What letting agencies see within 30 days

10%

Average contractor acceptance rate within the first hour of dispatch

320+

Maintenance jobs auto-dispatched per month for a 300-property agency

Staff calls needed — dispatch, landlord notification, and completion all automated