PipeIQ Partner API — Insurance

The Problem

Claims handlers spend their day calling contractors who don't pick up

A policyholder calls your claims line with a burst pipe. Your handler opens a spreadsheet, rings three contractors, leaves two voicemails, and promises a callback within two hours. The claimant is watching water damage spread across their kitchen floor. Slow dispatch inflates claim costs, destroys NPS scores, and exposes you to complaints. Your panel contractors aren't the problem — the dispatch process is.

How PipeIQ Solves It

Trigger SMS dispatch the moment a claim is logged — no handler involvement required

Claims system integration: Connect via API to your existing claims platform. When a new emergency claim is opened, PipeIQ dispatches to your approved contractor panel automatically.
Vetted panel only: Only pre-approved contractors in your panel receive dispatches. No cold routing, no unknown tradespeople.
SLA monitoring: Track response times per contractor. Flag slow responders and escalate automatically if no acceptance within your SLA window.
Policyholder updates: Automatically SMS the claimant when a contractor accepts — removing the handler from the loop entirely.

Real, Delivered SMS Example

What the contact received — for real

pipeiq.co.uk ✓ Delivered

"Hi Tom, we have received your escape-of-water claim with HomeSure. A local approved tradesperson will contact you to arrange access."

Sent 07 Aug 2026, 16:46 BST · Confirmed delivered · Reply STOP to opt out

A message, sent and delivered live on the platform. TPS-screened before every send. ICO registered: ZC164080.

One API Call

Claim opened. Panel contractors alerted in under 10 seconds.

POST https://api.pipeiq.co.uk/v1/dispatch POST

{
  "api_key": "pk_live_••••••••",
  "campaign_ref": "insurance-emergency-claim",
  "lead": {
    "claim_ref": "CLM-2026-88431",
    "policyholder": "Mrs. Patricia Owen",
    "property_postcode": "LS1 4DY",
    "claim_type": "escape_of_water",
    "sla_minutes": 60
  },
  "recipients": [
    { "name": "Leeds Emergency Plumbers", "mobile": "+447700900020" },
    { "name": "Yorkshire Pipe Co", "mobile": "+447700900021" }
  ],
  "message": "Insurance claim CLM-88431: escape of water in LS1. 60-min SLA. Reply YES to accept."
}

Results

What insurers and claims management companies see

12%

Average contractor acceptance rate within 15 minutes of dispatch

400+

Emergency claims routed per month for a mid-size insurer

0

Handler calls needed — dispatch, acceptance, and policyholder update all automated

Emergency claims routed to vetted tradespeople in seconds, not hours.

Claims handlers spend their day calling contractors who don't pick up

Trigger SMS dispatch the moment a claim is logged — no handler involvement required

What the contact received — for real

Claim opened. Panel contractors alerted in under 10 seconds.

What insurers and claims management companies see

Cut claims handling time with automated contractor dispatch